Voice of Internet Protocol, or more commonly known as VoIP, is a service that has taken the corporate world by storm because of its numerous benefits. Addition of VoIP to your company’s communication system will reduce the cost of your calls and allow you to make calls even on peak hours, unlike our traditional phone lines which cost a lot more. In the recent past, a lot of the companies were hesitant in opting for VoIP as back then the internet was slow thus calls lacked quality.
But in these past few years’ internet speeds have increased immensely, giving us the opportunity to avail VoIP at its best. Not only this, now we even have numerous VoIP service provides making the VoIP market extremely competitive which only results in every service provider trying to improve their service constantly which in turn benefits a VoIP user. A lot of businesses and companies have started opting for VoIP, and it is logically justified.
To understand better why VoIP is beneficial for you and your company, let’s look into how it is different from the traditional phone and why it is better. Our traditional phone lines are a network of copper wires connected to each other or in the case of a wireless phone, connected to each other through satellites. In wired phones, our call quality is limited to the load the wire can sustain thus at peak hours’ calls are of bad quality and drop a lot and in case of our wireless phones, we are limited by the satellite position and how much traffic it can stand.
Now in the case of VoIP, when we dial a number our VoIP services provider shifts our call through the internet and to our recipient. With fast internet speeds and huge bandwidths increasing day by day, there is no limit to the quality of our calls and furthermore, our calls are cheaper as they go through the internet rather than wires or satellites. Moreover, you can plug in your VoIP phone to any source of the internet from anywhere as your service provider is always online and available.
To add more advantages, because VoIP works through the internet which is also connected to your computer, you can now auto-reply to calls with the help of computer software. You can even select the same number for your voice and fax calls. Not only this you can also add voice and text messages to your email.
In addition, VoIP allows you to record calls and integrate your calls and store them in Microsoft Outlook which can be a great way to monitor your companies’ communication. A few perks of business VoIP can make customer relations much easier as VoIP systems can be set on auto-attend, giving you the option to receive calls and respond according to the needs of the customer. And in peak hours you can set it to ACD or call queue which forwards all calls to employees.
A vast majority of the organizations have started opting for business VoIP services among which some are, and not limited to, call centers, telemarketing companies or any other company which has any aspect of communication either among the company employees, their clients or consumers. Almost all companies, including yours can gain huge advantages from VoIP services. It will surely increase productivity and effect your companies target markets view on the company.